---
title: What happens to my order if an item becomes unavailable after I place it?
description: In rare cases, an item may become unavailable after you have already placed your order.
---
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# What happens to my order if an item becomes unavailable after I place it?
## If an item becomes unavailable after you place your order, our team will reach out to you right away with your options, which may include waiting for the item to come back in stock, switching to an alternative, or canceling for a full refund. No restocking fees will apply if the unavailability was not your fault.
In rare cases, an item may become unavailable after you have already placed your order. When this happens, our team will reach out to you as quickly as possible to make sure your order is handled fairly and that you are taken care of. Here is everything you need to know about what happens and what your options are.
**Why might an item become unavailable after I order it?**
There are a few reasons an item may become unavailable after an order has been placed. Here is what can cause this:
- **Inventory discrepancies:** In rare cases, an item may show as available on our website but turn out to be out of stock once our team goes to fulfill the order due to an inventory discrepancy
- **Manufacturer discontinuation:** A manufacturer may discontinue a product or a specific size or finish after your order was placed, making it no longer available to fulfill
- **Damage during warehouse handling:** In rare cases, an item may be damaged during the fulfillment process before it ships, leaving it unavailable for your order
- **High demand or backorder:** An item that was in stock when you ordered may sell out quickly and move into a backorder status before your order can be fulfilled
**What will happen to my order?**
If an item in your order becomes unavailable after you have placed it, here is what to expect:
- Our team will reach out to you as quickly as possible via email or phone to let you know about the situation
- We will provide you with a clear explanation of what happened and what options are available to you
- Your order will not be silently canceled or ignored. We will always communicate with you directly and work to find the best possible solution
**What are my options?**
Depending on the situation, here are the options that may be available to you:
- **Wait for the item to become available:** If the item is on backorder with the manufacturer and more stock is expected, you may choose to wait for the item to become available. Typical backorder wait times are around 4 to 6 weeks, though this can vary depending on the manufacturer and demand for the product
- **Switch to an alternative item:** Our team can help you find a similar in stock alternative that meets your needs. We will provide recommendations based on your vehicle, budget, and the look or fitment you are going for so you can make an informed decision
- **Cancel the affected item:** If you would prefer not to wait or switch to an alternative, you can choose to cancel the unavailable item from your order. If the item was the only thing in your order, the full order will be canceled and you will receive a full refund with no restocking fees since the unavailability was not your fault
- **Cancel the full order:** If the unavailable item was a key part of your order and you do not want to proceed without it, you can choose to cancel the entire order and receive a full refund
**Will I be charged for an unavailable item?**
If an item becomes unavailable after your order is placed and you choose to cancel it, you will not be charged for that item. Here is what to know about refunds in this situation:
- If your payment has already been processed, a full refund for the unavailable item will be issued to your original payment method
- Refunds are typically processed within 2 to 3 business days of the cancellation being confirmed
- No restocking fees will apply to any cancellation or refund resulting from an item becoming unavailable after your order was placed, as this is not the customer's fault
**What if part of my order is still available?**
If only one item in a multi-item order becomes unavailable, the rest of your order will continue to be processed and shipped as normal. Here is what to know:
- Our team will reach out to discuss your options for the unavailable item while ensuring the rest of your order moves forward without delay
- You will receive separate shipping notifications for any items that ship while the unavailable item situation is being resolved
- If you would prefer to hold the entire order until the unavailable item is resolved, let our team know and we will do our best to accommodate your preference
**What if I do not hear from our team?**
If you believe an item in your order may be unavailable and you have not heard from us, do not hesitate to reach out. Contact us with your order number and our team will look into the status of your order and provide you with a full update right away.
If you have any questions about the status of your order or an item that may be unavailable, contact us and our team will be happy to help find the best solution for your specific situation!
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